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Delivery & Return policy

Any order submitted on the site after 4.00 pm UAE time (GMT +4) would be considered for processing on the next working day. (We work from Monday to Saturday, 10.00 am to 11.00 pm, excluding UAE public holidays).


                                                                                       To get shipping cost for products online: Use the shipping calculator in the product page or, Add the products to your cart, then checkout. In the cart page, you will find a shipping estimate calculator. If you have any issues getting an estimation please Email us :sales@Krocer.com or  whatsapp us :+971-58-8102338

Delivery Partners 


Return Policy

Return Guidelines:

If you are not satisfied with the product that you received, you can return the item by calling +971-588102338  24/7,The returned item shall subject to the following conditions:

1.Return the items within 3 days from the date of receiving your order.

2.Presents ‘as new’ in appearance is unused and shows no signs of use, wear and tear or damage. We cannot accept used items.

3.Be packaged in its original undamaged packaging with all product tickets and tags.

In the unlikely event that  received damaged goods, are faulty on arrival or you have simply an incorrect item in your order or it does not match the product description, we will help to get this sorted for you as quickly as possible. We will happily replace the item or refund the amount, as per your choice.

Refund Guidelines:

We will issue a refund to you depending on the method you used for payment. The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund in case of credit/debit card payment takes up to twenty(20) days. And if the refund is in cash, you will receive the refund within three (3) days.

NOTE: If you have cancelled your order  before shipping and have paid by card, we will back the amount to your credit/debit card within Twenty (20) days


Need help? Contact our customer service by call 24/7 +971-588102338 or mail to sales@krocer.com